Only one service experience so far for a recall (free of charge), but the staff was friendly and explained why my car would take longer to service than normal. Not much to do in the immediate area, but there's a nice lounge waiting room with TV. Free coffee. The dealership itself looks good with lots of cars on display. Seemed pretty busy for winter time with tons of people buying cars or getting them serviced.

Loving my next VW Golf that I purchased from Pickering Volkswagen last week. I can't stop driving it! Big thank you to Callaghan Brown for all his help and amazing customer service. He went above and beyond the call of duty and left me, his customer, extremely happy! I highly recommend asking for Callaghan at Pickering VW when buying your next car.

Our car died on us suddenly one morning and although we had already started shopping for a new car, we were not ready to commit to a purchase. So after our car died, we decided to take a look at VW. We had already looked at Audi, MB, Subaru, BMW and Mazda prior to this. When we walked into VW in Pickering, we were just looking to see what pre-owned vehicle they may have to hold us over until we committed to another vehicle. There were a few sales people that were standing around chatting while we were looking. However, the only person that approached us was Callaghan... actually upon speaking with him, we realized he was actually supposed to be on his way to another site..... but he stopped what he was doing and provided us with what I can only describe as surreal service. Callaghan treated us with respect, patience and he definitely did not treat you like a client nor carry himself has a car sales person. Rather he treated you like a friend helping out another friend to select the vehicle that best suited what they needed. We went in VW hoping to get a vehicle that would get us through the winter and ended up purchasing a top of the line vehicle cause we just love the service and vehicle that much. Now a days, it is hard to find good service, and even more rare is the service that Callaghan provided to us. Callaghan is a true gem among his peers and truly shine over all others... So if you're ever looking for a vehicle... please go see VW in Pickering and ask for Callaghan. and Callaghan only..... you will not get any better service in there. He may have just started in his role but I foresee him passing everyone else in there before the year is over... Callaghan... thank you so much again for the amazing service... We love our new Tiguan and will be back when the Bully and Golf R comes in... Thanks again so much! We're so happy with our experience there.

Very clean well-organized dealership! And very good staff!

Great service staff

Always very courteous and helpful

Greatest dealership service and sales are amazing. Service department sets this dealership apart from the rest best in Durham

EXELENT SERVICE

Thanks so much to Callaghan Brown on my brand new Jetta! His service was exemplary and I couldn't be happier. Extremely knowledgeable and he was considerate and helpful through the whole process! I would recommend his services at Pickering VW to all - especially if you want a dedicated and personalized experience!