Volkswagen
Pickering Volkswagen
503 Kingston Rd., Pickering, Ontario, L1V 3N7 905-420-9700 Book Service Appointment
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End of Lease: Frequently Asked Questions

1. Can I return my vehicle to a non‑Volkswagen dealer?

No. Your vehicle must be returned to Pickering Volkswagen. Contact us to schedule a turn-in appointment.

2. Can I turn in my vehicle early without additional fees or penalties?

You may turn in your vehicle before your maturity date without any early termination fees or penalties. However, you are still responsible for the remaining payments, taxes, excess kilometres, wear, and tear, as well as any unpaid charges.

3. What charges can I expect on my Final Lease Invoice?

You are responsible for:
• Any remaining payments
• Excess wear and tear
• Excess kilometre charges
• Any charges specified in your lease agreement that haven’t been paid
• All applicable taxes

4. I installed a hitch on my vehicle. What should I do at lease-end?

Please note that hitch installation is considered an unauthorized modification to the vehicle (unless factory installed on certain models). However, leaving the hitch on the vehicle will result in a lesser charge than removing it, provided that it is in good condition.

5. If I have a security deposit, when will I be refunded?

Provided that there are no outstanding charges due, your security deposit will be mailed to you within two weeks after Volkswagen Finance has been notified of the vehicle’s return by Pickering Volkswagen.

6. I am unable to return the vehicle on the scheduled maturity date. What should I do?

Please contact our Lease-end Department at 1-905-420-9700 as soon as possible to make alternate arrangements.

7. How do I contact Volkswagen Finance?

For questions, e-mail vcci.lease_end@vwcredit.com or call 1-866-400-7693, Monday through Friday, between 8:00 am and 6:00 pm (EST).

To submit repair receipts prior to turn-in, e-mail them to inspection@vwcredit.com, fax them to 1-877-882-8224 or mail them to Volkswagen Finance, Lease-end Department, 300–4865 Marc-Blain Street, Saint-Laurent, QC H4R 3B2.

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Pickering Volkswagen
Local: (905) 420-9700
Sales: 905-420-9700
Service: 905-420-9700
503 Kingston Rd., Pickering, Ontario, L1V 3N7
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